CUSTOMER SUCCESS MANAGER
SenhiveSenhive is a technology leader specialising in advanced counter-drone systems and autonomous sensor networks designed for high-security and mission-critical environments. Leveraging cutting-edge detection, tracking, and mitigation technologies, Senhive provides robust, real-time solutions in support of air traffic management systems and protects airspace from unauthorised or hostile drone activity. Serving defence, aerospace, security and critical infrastructure sectors, Senhive enhances situational awareness and operational security through intelligent, scalable, and resilient systems.
Senhive is a privately owned Belgian company founded in 2019. With all research, development, and production based in Belgium, Senhive ensures full compliance with the highest standards and strategic autonomy. SENID+ is the flagship product that detects cooperative and non-cooperative drones in a range of 25km based on RF, acoustic and optical solutions
Job DescriptionWhat do we expect from you?As a Customer Success Manager, you are the key link between Senhive and our clients—ranging from critical infrastructure operators to defence and security forces. You ensure our customers are fully supported before, during, and after deployment. Your focus is on maximising customer satisfaction, system adoption, and long-term value.
Responsibilities:● Own the customer journey: onboarding, training, and long-term engagement● Act as the main point of contact for key accounts● Provide strategic advice to ensure customers achieve their operational goals● Coordinate with sales, engineering, and support teams to solve complex issues● Support renewals and identify upsell/cross-sell opportunities● Drive customer advocacy through testimonials, case studies, and referrals
Your Profile?● Bachelor's or Master's degree in business, engineering, security, or related field● Proven track record of complex project management● Experience in Customer Success, Account Management, or Technical Support● Excellent communication skills in English and Dutch. Candidates that are (Native) French speaking have a significant advantage as a lot of our Business is in the French defence & security domain.● Experience working with B2B or public sector clients; defence/security familiarity is an asset● Strong organisational skills, problem-solving mindset, and a high level of professionalism● Interest & experience in (drone) technology, defence and security is a bonus● No problem with regular travels with Europe especially France.
Offer● A front-row seat in one of Europe’s most exciting counter-drone technology startups● The chance to make a real-world impact with your work● Close-knit team with low ego, high trust, and a strong sense of purpose● Flexibility where it matters (hybrid work, self-managed hours, no pointless meetings)● Competitive salary and growth path tailored to your potential● Location: Offices in Belgium (Hasselt and Deurne) combined with home working
Employment is subject to obtaining Belgian, EU, and NATO security clearance, hence we require EU or NATO nationality.
Sounds interesting? Send your resume and a short motivation to moc.evihnes%40sboj with the job title «Customer Success Manager» in the subject. We’ll get back to you!
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